Frequently asked questions
Find answers to common questions about our products and services
We cannot accept returns for custom-made products. However, if your item arrives faulty, damaged, or incorrect, we’re here to make it right.
We comply with all local laws in regards to returns.
Contact us at Support@avelorajewellery.com. We want you to come back, so we will always endeavor to make it right.
Standard shipping typically takes 3-7 business days. Head time is required for custom designs, please add an extra 3-5 business days to ensure delivery times.
Yes, we ship to most countries worldwide. International shipping times vary by destination and typically take 10-21 business days.
Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on our website or the carrier's site.
We understand that every detail is important when creating a legacy of love. Please reach out to us as soon as possible if a change is needed. We'll do our very best to accommodate your request and ensure your keepsake is absolutely perfect.
To keep your precious connection sparkling, we recommend a gentle polish with a soft cloth and storing it safely when not being worn. This loving care helps preserve its radiant beauty, ensuring your family's story continues to shine brightly through time
Always Here to Help Your Heart
If your heart still holds a question, or if you simply wish to share more about the special bond you're celebrating, please reach out. We're here to guide you every step of the way, ensuring your personalized keepsake is as perfect as your devotion.